Job Description

The Chief Manager – Commercial & Corporate is responsible for leading the organization's commercial and corporate functions, including business development, revenue growth, customer service, marketing, stakeholder engagement, and corporate communications. The role ensures effective implementation of commercial strategies, enhances customer satisfaction, and supports the achievement of the organization's strategic and financial objectives through strong leadership and sound business management.

Job Duties and Responsibilities

• Formulation and implementation of strategic measures to improve billing efficiency, revenue collection and debt management.
• Enhancing efficient customer management;
• Ensuring company brand and visibility;
• Ensuring proper stakeholder engagement programs;
• Developing strategies to optimize the operations of the metering sections;
• Developing and implementing strategies for reducing commercial NRW.
• Developing and implementing strategies for increasing the company revenues base.
• Ensuring that strategies that enhance speedy and efficient collection of revenue due to the company are developed.
• Monitoring implementation of strategies to increase revenue growth and guiding on the implementation on the same.
• Following up on major government institutions debts;
• Engaging strategic public and private partners through writing and presenting proposals for viable commercial projects.
• Ensuring prompt resolution of customer complaints;
• Formulating and implementing communication strategy;
• Formulating and implementing a customer care strategy;
• Coordinating and organizing protocol functions and other events of the Company;
• Facilitating the development and dissemination of Information, Education, Communication (IEC) materials;
• Ensuring effective implementation of CSR activities;
• Coordinating implementation of Pro-poor initiatives.

Job Requirements

• Master’s degree in business administration, Mass Communication, Marketing, Public Relations or its equivalent.
• Bachelor’s degree in business administration, Mass Communication, Marketing, Public Relations or its equivalent.
• At least twelve (12) years of experience, five (5) of which should have been in a managerial role;
• Certificate of Leadership Course lasting not less than four (4) weeks from a recognized Institution.
• Membership to a professional body where applicable and in good standing.

How to Apply

Interested applicants are required to submit their applications including; application letter, updated Curriculum Vitae (CV), National ID, ALL academic and professi.onal qualifications including transcripts and other relevant certificates and testimonials. The reference number and position applied for MUST be indicated on the application letter and the envelop.Applications should reach the Managing Director’s office on or before 11th August 2026 at 5:00pm to the address below;

The Chairperson

Board of Directors,

Trans- Nzoia County Water and Sanitation Company Limited,

P.O Box 1503 – 30200,

Kitale.